★ TERMS OF SERVICE ★

TERMS & CONDITIONS:

These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with Wear the stars (“Wear the Stars” “us” or “we”), at www.wearthestars.co.uk (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us on email@wearthestars.co.uk. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

★ Product Availability:

We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.

Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers

★ Completing an order:

Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing confirm in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.

Payment:

We accept payment online using MasterCard, VISA, Maestro, Amex and PayPal.

Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). 

You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided. Wear the Stars reserve the right to cancel orders if they do not meet all or any of the security requirement and to restrict multiple quantities or an item, or of orders being shipped to any one customer or postal address.

★ Order Confirmation:

You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.

★ Changes to your placed order:

We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at nicola@wearthestars.co.uk or call on (+44) 07815091886

Pricing:

All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout and will differ based on which country your order is shipped to. You can select shipping country in checkout.

Postage:

You will be responsible for paying for your own postage costs for returning your item. Postage costs are nonrefundable. Should you choose to return your order please return to us (please contact us for a return address).

Delivery:

We will dispatch approved orders as quickly as possible but delivery timescales will be dependent on the delivery method chosen in checkout. Delivery times vary depending on country and certain postcodes within the UK. We cannot be held responsible for any delays caused by destination customs clearance processes.

If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.

Your right to cancel an order:

You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.

If returns are damaged, soiled, washed, worn (other than trying the item on) or alternated the products may not be accepted and may be sent back to the customer and/or a refund refused.

★ Returns Policy (please see returns policy)

 

If you are not entirely happy with your order you can return your item(s) to us within 7 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We aim to process all refunds within 14 working days of receipt of goods.

Please email nicola@wearthestars.co.uk to claim a returns or exchange address label and state a reason as to why you are returning or exchanging the item(s). 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return note. Any item that has been personalised with your initials CANNOT be returned or exchanged.

It is your responsibility to make sure returned orders reach us so we advise that you obtain a proof of return from the post office.

★ Faulty Items:

If you receive a faulty item please contact us so we can arrange for the items to be returned.

Product Images:

Every effort has been made to accurately display products and colours on the website however colours can display differently due to your computer.

Rights:

All rights, including copyrights on the website remain with Wear the Stars. Any use of content from this website is prohibited without our permission.

★ Caring for your garment:

Please be gentle with these items. They are handprinted so require gentle washing.

Was at 30 degrees or hand wash DO NOT tumble dry

★ Email newsletter:

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

★ Cookies & monitoring:

  • A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of yoru website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.
  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies - These cookies are used to recognise you when you return to our website.
  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.
  • We may monitor traffic to our site and collect the following information:
  • The IP address of your computer.
  • The referring website from which you have got to our website from. 
  • The reasons for this are:
  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.
  • ★ Rights: 

    All rights, including copyrights on the website remain with Wear the Stars. Any use of content from this website is prohibited without our permission.

    Wear the Stars is a registered trademark