RETURN POLICY

Contact the team:

We are a small busy team, so please bear with us when responding to enquiries.  Please label your email enquiry clearly in the subject matter and we will process your email as soon as we can and get back to you, but please allow approximately one week.

Complaints: Our jumpers are of the highest quality and printed/embroidered in Britain.  Every item is individually printed so any variations are down to this and is not classed as an imperfection.  However, should anything be wrong with your jumper, please email either: nicola@wearthestars.co.uk

Size Guide

XS | 6-8  

S | 8-10

M | 10-12

L | 12-14

XL | 14-16

XXL | 16-18

Payment and Shipping

Postage

You will be responsible for paying for your own postage costs for returning your item. Postage costs are nonrefundable. Should you choose to return your order please return to: Nicola Gotthardt-Mills, 10 Grove Street, Leamington Spa, Warwickshire, CV32 5AJ.

Orders

Once an order is placed, we aim to get it to you as soon as we can (within 10 days from the date your order is placed). If it is not in stock, it could take up to two weeks.  You will be notified of expected shipping date. 

International Returns

Please follow the instructions on the return form included in your package. We do not provide a pre-paid Fedex shipping label for International orders, please return items to address listed on the return form. Please note: Unfortunately we do not refund duties, taxes or shipping changes.

Please allow 1-2 weeks for your return to be received and processed.

Returns

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 7 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return email.

Please email nicola@wearthestars.co.uk to claim a returns or exchange address label and state a reason as to why you are returning or exchanging the item(s). Please allow two weeks from the day you return your package for your account to be credited.

Customers will be responsible for shipping and handling charges.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. If you receive a faulty item please contact us so we can arrange for the items to be returned.