★ Returns ★

Wear the Stars will only accept returns which are made within the 14 days returns period. 

★ Contact:

Please email: nicola@wearthestars.co.uk to notify of a return and state the reason as to why you are returning or exchanging the item(s). 

★ How do I return: 

Once your email has been received, you will be provided with the necessary steps for your return.

★ Return shipping costs:

Customers will be responsible for shipping and the safety of the return.  All items must be returned tracked and signed for to guarantee the safety of their return.  Please ensure the tracking number is included in your return email.  If your item is not tracked and signed for and does not arrive at the destination, Wear the Stars accepts no liability for this and is not obliged to refund your purchase.

★ Processing your return:

Please allow 14 working days from the time your return is received at our office for any exchange or refund to be issued.

★ How much time do I have to return/exchange my goods:

We want you to be fully satisfied with your order, in the unlikely event this is not the case, you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds/exchanges within 14 working days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return email.

★ To guarantee a refund/exchange:

Please ensure that all items are returned clean, unworn and have all of their original tags and original packaging. Items must not be worn or have any marks or smells.  

If any items smell of washing powder or perfume or anything else, they will not be refunded.  

If it is deemed the item is NOT in its original state, Wear the Stars reserves the right to reject the refund/exchange and the item will be returned to you.

★ If your item is faulty:

If you receive a faulty item please contact us so we can arrange for the items to be returned. Please notify us within 5 days on the receipt of your item.  

Thank you