★ FAQs

★ Contact the team:

We are a small busy team, so please bear with us when responding to enquiries.  Please email: Nicola@wearthestars.co.uk. Please label your email enquiry clearly in the subject matter and we will process your email as soon as we can, but please allow approximately 7 working days.

★ Complaints:

Our jumpers are of the highest quality and printed/embroidered in Britain.  Every item is individually printed so any variations are down to this and is not classed as an imperfection.  However, should anything be wrong with your jumper, please email: nicola@wearthestars.co.uk.

★ Size Guide:

Our hoodies are slightly oversized, so please bear that in mind when you are ordering. Please see individual pages for exact measurements of our products.

XS | 6-8  

S | 8-10

M | 10-12

L | 12-14

XL | 14-16

XXL | 16-18

★ Caring for your garment:

We recommend you either HAND WASH your garment or was it on a 30 degree wash.  Leave to dry naturally and iron inside out.  DO NOT TUMBLE DRY!

★ Orders:

Once an order is placed, we aim to get it to you as soon as we can (within 14 working days from the date your order is placed). You will be notified when your order has been shipped via the email address provided, so please ensure all details are correct. 

★ Ordering multiple jumpers: 

You may want to order multiple jumpers for sizing. This is perfectly ok to do as we want you to have the perfect jumper. The return policy applies in this case.

★ Delivery of your order:

Orders are sent out using tracked and signed for via Royal Mail, so please ensure all of your contact details are correct.  If the details are incorrect, Wear the Stars does not accept responsibility for this.

★ Local pick-up:

If you order a jumoer and live locally, you’re more than welcome to collect the item. You’ll still have to choose a postage option but this will be refunded back to you.

★ International:

We do ship internationally.  To cover all zones, we charge a flat rate for International shipping.  Should the cost be less than advertised on the website, we will refund the difference.

★ Returning an item:

If you would like to return an item, please see the Returns Policy Page.

Many thanks ★